![]() Staff turnover is the rate of employees who leave an organization and are replaced by new employees in the stated fiscal year. Let’s use a common Human Resources measure, staff turnover, as an example: The metric should be clearly defined with a title, description, purpose, time period, and the underlying formula. You will need a strong definition of each to determine the value of a benchmark to your organization and should expect any quality benchmark report to outline them. These benchmarks are the most commonly available (often at a price) as they are standard in marketing software solutions and easy to calculate and share.Ī benchmark is composed of 3 basic elements: the metric, the benchmark value, and the comparison group. Examples include the open rate of an email seeking donations or giving rates by demographic categories. Fundraising/development benchmarks are measures of marketing and development success and efficiency.Related metrics speak to the foundational elements of an organization on which quality service delivery depends, and include staff retention rate, months cash on hand, or average board attendance rate. ![]()
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